Updated in March- 2024 | Subscribe to watch greytHR how-to video
The help desk enables employees to ask for help with respect to different things like IT issues, documents, loans, or payslips. Customizing the help desk means adjusting its settings and features to fit the organization's needs, making it better for managing support tickets and providing good customer service.
The Help Desk Options page in the greytHR Admin portal allows you to set up the help desk options for the employees. Employees can then select the required option from their respective ESS portal.
To view the Help Desk Options page, click the Settings icon > System Settings > Help Desk > Help Desk Options.
To customize the help desk options, perform the following actions:
On the Help Desk Options page, in the Auto close tickets after spin box, enter or select the days after which you want to close the tickets.
From the Employee Category dropdown list, select the required category.
Select the Escalate tickets option to escalate the ticket to the next level if not solved in the defined timelines.
Select the Need multiple reviewers based on ticket type or employee category option to have different reviewers for the ticket.
Click Save to customize the help desk option.
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