Meet Bella - your 24/7 personal assistant

Updated in March-2025 | Subscribe to watch greytHR how-to video

In today’s fast-paced world, influenced by ease and support, messaging is the most effective and favored way to communicate. Various businesses are welcoming digital transformation to modernize customer communication. 

Chatbots are among the most popular technologies in customer contact centers to instantly manage customer requests and boost customer satisfaction. Our artificial intelligence-integrated chatbot Bella- your personal assistant helps you search quicker, faster & better! No more waiting for the support team's response.

Bella can provide easy information access and answers to all your greytHR-related queries. Whether it's about payroll, letters, proof of investment, or any other topic related to greytHR, you can ask Bella. Our chatbot Bella will deliver 24/7 automated customer support for you. 

Example: You want to know how to set up an automatic leave year ending in greytHR, no need to get in touch with the support team for the same. Instead, instantly message Bella: How to automate leave year end? Bella would suggest articles referring to which will help you accomplish your tasks.

Here is how Bella can help:

As an admin, you can:

• Solve your queries.

Solve your queries

As an admin, you can ask queries to Bella about payroll, letters, proof of investment, or any other topic related to greytHR. To chat with Bella, perform the following actions: 

1. On the greytHR Admin portal, navigate to Chat with Bella. A chat window appears and displays the topics.

2. Select the required topic from the list. Bella displays the subtopics and related articles.

3. Select the required related article and perform the actions as per the given procedure. You can also select a sub-topic. The Bella will redirect you to the selected subtopic page in the application.

4. Click I want to read more articles button in the chat window if you want to read more articles regarding the selected topic.

5. You can also initiate a search by typing your question or keyword in the Type Something text box. Bella initiates searching for the articles and shows you the relevant results. 

6. Click Yes if you have found the right article. If you continue searching the articles, click No, I want to search again.

7. Click I want to raise a ticket if you want to contact the support team. The How can we help you? pop-up appears.

8. Enter Email, Name, Contact No, Preferred Language and click Save. 

9. Fill in the other details as required.  

10. Click Submit to submit the support ticket.
    Note: You can also use the email and contact number to share your queries.

11. You can give feedback by clicking Yes.

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