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Shift Management

Enable Split Shift

Updated in September- 2024 | Subscribe to watch greytHR how-to video

Split Shift is a work shift that includes two or more separate duty periods within a day, with longer breaks than usual (such as for lunch or rest) between these periods. With greytHR's Split Shift functionality, you, as an admin, can define shift durations and relevant employee groups, as well as efficiently track split shift attendance.

In order to experience the functionality, you must first enable the option. The New Features page in the greytHR Admin portal allows you to enable/disable the functionality as per your requirements.

To view the New Features page, navigate to My Account > New Features.

⚠️ Enabling this feature may affect your current billing. To ensure a smooth transition, please contact our customer support team before activating the feature.

To raise a support ticket, perform the following actions: 

  1. From the greytHR Admin portal, on the greytHR Home page, navigate to the Chat with Bella button. A chat window appears and displays basic instructions and topics to choose from.
    Note: You can also use the Hint message that helps you form your questions.

  2. Click the required topic to proceed further. For example - Employee Information, Payroll, Attendance, and more. A list of greytHR's pages and FAQs related to the selected topic appears.

  3. Select the required page name or related FAQ to proceed further.
    Note: Click View more to expand more related FAQs.

  4. Click the I want to read more articles button to explore more FAQs on the selected topic.

  5. Click Yes if you found the required FAQ.

  6. Click ? No, I want to raise a ticket to raise a support ticket. The How can we help you? pop-up appears.

  7. In the Question text box, enter the brief description of your question.

  8. In the Details description box, enter the specific details of your question.
    Note: The details must contain at least 50 characters.

  9. Click Upload File to upload the file related to your question. The dialog box appears.

  10. Browse to the folder, select the file, and click Open.
    Note: Only TXT, DOC, DOCX, XLS, XLSX, GIF, JPG, PNG, ZIP and PDF files are accepted.

  11. From the Category dropdown list, select the category of your question.

  12. From the Sub Category dropdown list, select the subcategory of your question.

  13. From the Type of Query dropdown list, select the required query for your question.

  14. In the CC Email text box, enter the email ID of a person whom you want to keep in CC.  

  15. Click Submit to submit the support ticket.
    Note: You can also use the email and contact number to share your queries.

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