What’s new on greytHR PRO
Mar 19, 2025
Reimbursements Overview on greytHR PRO
The Reimbursements Overview allows Payroll Service Providers (PSPs) to track all the client reimbursement activities—including active and completed claims—without the need to log in to each account. It helps save time and enables faster, more efficient processing.
Quickly view reimbursement details for each client.
Manage multiple clients from one interface—no need for repeated logins.
Efficiently monitor both active and completed reimbursement claims.
Mar 3, 2025
FBP (Flexible Benefit Plan) Overview on greytHR PRO
The FBP Overview offers Payroll Service Providers (PSPs) a consolidated view of declarations and status across all clients, making it easy to track approvals and ensure FBP compliance—all from one place.
Monitor the complete status of FBP declarations.
Access details across multiple client accounts from one centralized dashboard.
Feb 17, 2025
Payroll Overview on greytHR PRO
The Payroll Overview provides Payroll Service Providers (PSPs) with a single, centralized dashboard to access all payroll insights and activities across multiple client accounts.
Track input status, payroll lock, payslip release, and IT statement updates at a glance.
Monitor the total employee count for each client.
Stay on top of pending actions quickly and efficiently.
Dec 26, 2024
POI Overview on greytHR PRO - Enhancements
The summary status for the POI dashboard has been added in the form of overview cards. This will help the Payroll Service Providers (PSPs) to summarise the POI collection process across all clients quickly.
Helpdesk access based on user role
Previously, managers in the greytHR PRO Helpdesk could only view tickets for clients directly assigned to them. They couldn't access or manage tickets related to clients assigned to their reportees.
To resolve this, the Helpdesk module now supports role-based access control.
Administrators can view ticket details for all clients.
Managers can now view tickets for both their own clients and those assigned to their reportees.
Associates can view tickets for clients assigned to them.
This ensures better visibility and smoother ticket management across teams.
Dec 13, 2024
POI Overview on greytHR PRO v1
The POI Overview empowers Payroll Service Providers (PSPs) to efficiently manage and track POI (Proof of Investment) data for their clients, ensuring seamless payroll processing.
For a comprehensive overview, view POI details across all client accounts through summary cards.
It simplifies POI management by:
✅ Providing a centralized view of POI process statuses across all client accounts.
✅ Providing quick, downloadable Excel reports.
✅ Allowing admins and managers to filter clients by the payroll executives assigned, making team tracking seamless.
Impact: No more manual effort or scattered data - PSPs can now manage POI season effortlessly with the POI Overview Dashboard.
Nov 18, 2024
greytHR Support v2 (Fresh desk) - View Ticket details and Detailed Overview
Detailed Overview Modal Enhancements
Admins could view all support tickets on the greytHR Support page providing a clear view of open issues and progress. The new upgrade includes client-wise and user-wise overviews with search and Excel download options.
It displays ticket counts by status (Open, On Hold, Resolved), enables filtering by clients or team members, and includes search functionality with Excel download options. This ensures streamlined tracking, improved visibility, and efficient management of support tickets.
2. Accessing ticket details via View Details
Ticket Number, Description, Raised By, Raised Date, Assigned Agent, Company, Status, Resolved Date, Category, Sub-Category, and Public Comments history. Attachments support for tickets and responses.
Impact: The enhancement improves visibility and efficiency by enabling admins to monitor ticket progress seamlessly. It reduces response times, enhances accountability, and ensures a more organized support workflow.
Oct 25, 2024
🎟️ greytHR Support v1 (Freshdesk) - Centralized Ticket Management (greytHR support)
Admins can now view all support tickets with status-based filtering, offering a clear overview of open issues and their progress. This feature makes support more accessible and tailored by role, creating a streamlined support experience within gtPRO.
Impact: Centralizing support ticket visibility simplifies issue tracking, allowing quick access to essential support information and faster resolutions.
Related Articles: https://admin-help.greythr.com/admin/answers/Au6QfMO6TPiHq9K9Hyw_hA
📊 Export Feature for Key Tables
Users can now export data from critical tables, including Clients, Users, Helpdesk, Workcenter, and Client-wise invoices, enabling easier reporting, analysis, and compliance tracking.
Impact: This export capability boosts record-keeping efficiency by making key data accessible offline for analysis, tracking, and regulatory compliance.
🔍 Sticky Search Bar for Improved Navigation
The new sticky search bar lets users quickly access accounts and vital information from anywhere in the application, reducing time spent navigating.
Impact: A persistent search bar improves productivity, ensuring rapid access to critical information and smoother account management.
📚 Integrated Help Resources
Access knowledge base pages, FAQs, and greytHR product updates directly from gtPRO, empowering users to find answers and stay updated independently.
Impact: Easily accessible support resources increase user autonomy and speed up issue resolution, contributing to a smoother user experience.
🔧 Removal of View Icon for Add-On Line Items in Client-Wise Invoices
Minor UI cleanup improves invoice presentation by removing unnecessary icons, ensuring a streamlined and clear view for users.
Impact: All enhancements and fixes contribute to a smoother user experience, with improved data accuracy and a refined interface.
Oct 1, 2024
👥 Add Multiple Points of Contact (POCs) for Clients
Admins can now assign multiple POCs to a single client, enhancing communication and coordination across teams. This feature streamlines client management, ensuring clients receive more responsive support.
Impact: With multiple POCs per client, communication is more efficient, leading to improved client satisfaction and a smoother support experience.
📅 Month Selector in Client Payroll Overview Dashboard
A new month selector allows users to quickly view payroll data for specific months, offering flexibility and easier navigation through payroll periods.
Impact: This enhancement provides quick access to historical payroll data, boosting user experience with seamless navigation and improved data accessibility.
🌟 Upcoming Features & Feedback Submission
Placeholders for upcoming features are now visible, allowing admins to preview and give feedback on new ideas. This creates an open channel for user input and fosters continuous improvement.
Impact: Users stay informed about upcoming updates and have a platform for sharing their ideas, reinforcing gtPRO’s commitment to innovation.
👤 Standardized Avatars for a Cleaner Interface
gtPRO now includes standard avatars for user profiles, enhancing visual consistency across the platform.
Impact: These avatars contribute to a cleaner, professional look, making profiles easier to recognize and improving the overall interface aesthetics.
Sep 3, 2024
🧾 Downloadable Employee List for Enhanced Billing Transparency
gtPRO admins can now view and download the employee list associated with each line item on client-specific invoices. This added visibility helps ensure transparency and enables admins to easily verify billing details for accuracy.
Impact: By enabling PSP admins to download itemized employee lists, this feature significantly enhances transparency and supports a more streamlined billing verification process.
🌟 Upcoming Features & Feedback Submission
Admins can now view placeholders for upcoming gtPRO features and submit feedback directly. This new interface keeps users informed about future updates while offering a channel for their input on new ideas.
Impact: This feature provides insight into what’s coming in gtPRO and invites user feedback, showing gtPRO's commitment to innovation and improvement through active user involvement.