KYC verification in greytHR
Updated in July - 2025 | Subscribe to watch greytHR how-to video
What is KYC verification?
KYC (Know Your Customer) verification is the process of confirming your identity by verifying your contact details, such as email IDs and phone numbers. It ensures data integrity and reliability by keeping your contact details accurate and up to date.
What are the benefits of KYC verification?
The purpose of KYC (Know Your Customer) verification is to ensure that your contact details—like your email ID and phone number—are accurate and up to date. This :
Reduces the need for manual updates when internal changes occur.
Enables timely onboarding and support for new users, preventing delays in payroll and HR processes.
Ensures invoices are sent to the correct billing contact, enhancing operational efficiency.
Minimizes communication gaps and confusion by keeping contact data accurate and up-to-date.
Why am I being asked to complete a KYC process?
The KYC (Know Your Customer) process helps us verify and update your organization’s key contact details, such as admin, billing, and leadership contacts. This ensures that communication and account management are secure and up-to-date.
When does greytHR send notifications about the KYC process?
To keep you informed, greytHR will initiate the KYC verification process, and you will receive an email with a due date (generally one month from the initiation date) for completing the process. This ensures that you have enough time to prepare and complete the verification process smoothly.
How does KYC verification work in greytHR?
KYC verification is a simple and seamless process. Here’s how it works:
You Get Notified First: Before the verification starts, you’ll receive an email and an in-app notification explaining the process and why it matters.
Quick In-App Form: You will see a KYC form within the app to confirm your contact details. This step ensures your information is validated without making any unnecessary changes.
Regular Updates for Accuracy: To keep your details up to date, the verification happens every six months. Plus, if there is a major change in your profile, greytHR will make sure your information stays relevant.
How does an admin initiate the KYC verification process?
As an admin, your first step is to select the user by picking the relevant team member. After selecting the user, specify their job role to reflect their position in the organisation.
Once that is done, you need to click on the Send OTP option to validate both their email ID and contact number through OTP to ensure accuracy.
After that, you will move on to the Billing Contact section. Here, you need to enter the details of the person responsible for managing invoices and handling the greytHR subscription payments.
Next, you will fill in the Chief-Level Contact details, which include information about your CEO, CTO, or CRO. No OTP verification is needed for this step.
Is OTP verification mandatory?
Yes. OTP (One-Time Password) verification is mandatory for both email and mobile number to ensure security and data authenticity. Please make sure both are verified during submission.
How does a non-admin user initiate the KYC verification process?
As a non-admin user, you will only be able to update your contact details, such as your email ID and contact number. To ensure accuracy, you need to click on the Send OTP option to validate both your email ID and contact number.
What happens if KYC verification is not completed?
If KYC verification is not completed, access to the product may be temporarily restricted until the required information is provided and validated.
How often do I need to complete the KYC process?
greytHR initiates the KYC process periodically, requiring you to complete it once every six months. This helps keep admin user information up to date, especially if there are changes due to new hires or resignations in your organization.
Can I complete the KYC process if I am located outside India?
Currently, the KYC process is only enabled for users in India. If you are located outside India, you may not be able to receive the OTP required for verification. In this case, please contact greytHR support to withdraw the KYC process.
Who needs to complete the KYC?
The admin user of your account is required to complete the full KYC form. Other admin users (e.g., HR/Payroll application users) must validate their individual contact details.
What information is required in the KYC form?
You will be asked to verify or update the following:
Admin user's contact details (email and mobile – both verified via OTP)
Billing contact details (person responsible for invoices and payments
Chief-level contact (CEO/CTO/CRO or equivalent; no OTP required)
How will I know when to complete the KYC?
You will receive communication via email and in-app notification when the KYC is initiated. The message will include a due date for submission.
What happens if I don't complete the KYC by the due date?
If the KYC is not completed by the due date mentioned in the communication, it may be withdrawn. This could result in restricted access to greytHR and delays in support.
Can the KYC due date be extended?
If you foresee any challenges in completing the KYC on time, please reach out to our support team before the due date. Extensions may be granted, or exceptions can be made based on the situation.
What should I do if I don't receive the OTP?
Ensure that the email and mobile number entered are correct.
Check your spam/junk folders for the OTP email.
If the issue persists, contact our support team for assistance.
Are international users required to complete the KYC?
Currently, the KYC process is supported only for users within India due to OTP authentication limitations. If you're based outside India, please notify our support team, the exceptions will be made accordingly.
Where can I get help if I have questions about KYC?
If you need help or have any questions related to KYC, please reach out to our support team or send an email to cx@greytip.com. We’re here to assist you.
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