KYC verification in greytHR
Updated in March - 2025 | Subscribe to watch greytHR how-to video
What is KYC verification?
KYC (Know Your Customer) verification is the process of confirming your identity by verifying your contact details, such as email IDs and phone numbers. It ensures data integrity and reliability by keeping your contact details accurate and up to date.
What are the benefits of KYC verification?
The purpose of KYC (Know Your Customer) verification is to ensure that your contact details—like your email ID and phone number—are accurate and up to date. This benefits you by:
Ensuring Seamless Communication: With verified details, you receive important updates and support without any disruptions.
Improving Your Experience: Accurate information allows businesses to provide you with a more personalized and efficient service.
When does greytHR send notifications about the KYC process?
To keep you informed, greytHR will initiate the KYC verification process, and you will receive an email with a due date (generally one month from the initiation date) for completing the process. This ensures that you have enough time to prepare and complete the verification process smoothly.
How does KYC verification work in greytHR?
KYC verification is a simple and seamless process. Here’s how it works:
You Get Notified First: Before the verification starts, you’ll receive an email and an in-app notification explaining the process and why it matters.
Quick In-App Form: You will see a KYC form within the app to confirm your contact details. This step ensures your information is validated without making any unnecessary changes.
Regular Updates for Accuracy: To keep your details up to date, the verification happens every six months. Plus, if there is a major change in your profile, greytHR will make sure your information stays relevant.
How does an admin initiate the KYC verification process?
As an admin, your first step is to select the user by picking the relevant team member. After selecting the user, specify their job role to reflect their position in the organisation.
Once that is done, you need to click on the Send OTP option to validate both their email ID and contact number through OTP to ensure accuracy.
After that, you will move on to the Billing Contact section. Here, you need to enter the details of the person responsible for managing invoices and handling the greytHR subscription payments.
Next, you will fill in the Chief-Level Contact details, which include information about your CEO, CTO, or CRO. No OTP verification is needed for this step.
How does a non-admin user initiate the KYC verification process?
As a non-admin user, you will only be able to update your contact details, such as your email ID and contact number. To ensure accuracy, you need to click on the Send OTP option to validate both your email ID and contact number.
What happens if KYC verification is not completed?
If KYC verification is not completed, access to the product may be temporarily restricted until the required information is provided and validated.
How often do I need to complete the KYC process?
greytHR initiates the KYC process periodically, requiring you to complete it once every six months. This helps keep admin user information up to date, especially if there are changes due to new hires or resignations in your organization.
Can I complete the KYC process if I am located outside India?
Currently, the KYC process is only enabled for users in India. If you are located outside India, you may not be able to receive the OTP required for verification. In this case, please contact greytHR support to withdraw the KYC process.
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