Make account payments securely with greytHR

Updated in September- 2025 | Subscribe to watch greytHR how-to video

Managing account invoices across different regions often requires admins to use multiple, disconnected payment systems. This adds manual work, causes delays in reconciliation, and generates frequent support queries related to payment mismatches. As a result, tracking invoices, generating receipts, and maintaining accurate financial records becomes time-consuming and error-prone.

The payment gateway integration in greytHR with Stripe (for the Middle East) and Razorpay (for India) simplifies payment processing by bringing everything into one place. 

Watch this video to know more about how to make payments for your account.

As an admin, you can manage all outstanding invoices directly from greytHR, process payments securely, and get automatic receipts with real-time updates on the Payments page — so you don’t have to track anything manually.

Make payments in greytHR

To make the payment for your account, from your greytHR Admin portal, go to Settings > Account Settings > Payments. 

1. Click on Pay Now Stripe (for Middle East accounts) or Pay Now Razorpay (for Indian accounts) to proceed with the payment.

2. On the payment gateway page, the following details are pre-filled and non-editable:

   • Name

   • Email

   • Total amount due (sum of all outstanding invoices).
     Note: If there are pending amounts for multiple months, the system will show the total amount, combining all pending months into one payment.

3. Under Payment Method, fill in the card details as required, select the country or region, and click on the Pay button. A confirmation message is displayed for the successful payment. 

   • You can choose to save the payment method for future payments or purchases. 

   • You can enter your phone number to create a Link account and securely save your payment details for faster checkouts in the future. This is optional. 

Info:

• Upon successful payment, the due amount is automatically updated on the Invoices page, and the invoices are marked as Paid. 

• Payment receipts (for one or multiple months) are generated and listed under the Payments page in the Account Settings section.

• In case of a payment failure, Stripe manages the error handling, and an appropriate error message is displayed to the user.

Frequently Asked Questions

What are the payment options for my greytHR account?

greytHR has integrated with two prominent payment gateways to simplify the payment process:

• For India: Payments are processed securely through Razorpay.

• For the Middle East: Payments are processed securely through Stripe.

This integration allows you to make all payments for your outstanding greytHR invoices directly and securely from your admin portal.

How do I pay my greytHR invoices? 

From your greytHR Admin portal, go to Settings > Account Settings > Payments. 

1. Click on Pay Now Stripe (for Middle East accounts) or Pay Now Razorpay (for Indian accounts) to proceed with the payment.

2. On the payment gateway page, the following details are pre-filled and non-editable:

   • Name

   • Email

   • Total amount due (sum of all outstanding invoices).
     Note: If there are pending amounts for multiple months, the system will show the total amount, combining all pending months into one payment.

3. Under Payment Method, fill in the card details as required, select the country or region, and click on the Pay button. A confirmation message is displayed for the successful payment.

What details are pre-filled on the payment page?

When you proceed to the payment gateway, the following information is automatically filled in and cannot be edited:

• Your name

• Your email

• The total amount due (which is the sum of all your outstanding invoices)

What if I have multiple unpaid invoices?

The system simplifies this by combining all pending or outstanding dues into a single, total amount. You can pay for all outstanding months in one transaction.

Can I save my card details for future payments?

• Yes, you have the option to securely save your payment method for future payments. 

• You can also optionally create a "Link" account by entering your phone number, which saves your details for faster checkouts.

What happens after a successful payment?

Once your payment is successful, the due amount is automatically updated, and the invoices are marked as Paid. An official payment receipt is instantly generated and available for download on the Payments page in your Account Settings.

What happens if a payment fails?

In case of a payment failure, the system's error handling will display an appropriate message. You can simply try the payment again.

How do I know which payment gateway to use?

The greytHR system automatically presents the correct payment option for your account. When you go to Settings > Account Settings > Payments, you will see either a Pay Now Razorpay button (for India) or a Pay Now Stripe button (for the Middle East).

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