Ensure quick support to employees with Helpdesk workflow

Updated in March- 2024 | Subscribe to watch greytHR how-to video

The Helpdesk feature provides users with a support system and customer service function. It assists users with any questions, issues, or technical problems they may encounter while using the software. The helpdesk serves as a central point of contact for users to seek assistance and guidance from the software provider. Its purpose is to ensure that users receive timely and reliable support when using an application.

greytHR’s Helpdesk feature supports the users who seek assistance and resolve any issues or queries they may have related to the software.

Benefits of using greytHR’s Helpdesk Workflow:

A well-defined helpdesk workflow ensures support agents consistently and promptly respond to customer inquiries. It tracks and monitors ticket progress to prevent overlooking or delaying requests. By delivering efficient and effective support, it enhances customer satisfaction and promotes loyalty.

Perform the following steps to create a smooth Helpdesk workflow:

1. Admin creates different helpdesk categories.

2. Admin customizes helpdesk options.

3. Admin assigns helpdesk reviewers.

4. Employees raise helpdesk tickets via ESS portal or using Mobile app.

5. Admin reviews employees' helpdesk tickets or Manager reviews employees' helpdesk ticket via mobile app or using ESS portal.

Other related links:

• Track employee's workflow applications

• Monitor employee's workflow requests

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