The Alumni Portal is specifically designed to streamline your work and communication with your former employees. The portal aims to build a community spirit amongst the exited/past employees and aids in building a positive brand for your organization.

The first step towards reaping the benefits of this feature is to enable the Alumni Portal on the New Features page.

To view the New Features page, click My Account > New Features.

Enable Alumni Portal

To enable the Alumni Portal feature, perform the following actions:

On the New Features page, from the list of features, search for Alumni Portal.
Click the card. The card expands.
Click the Enable this feature button. The Enable Feature pop-up appears.
Click Confirm to enable the Alumni Portal feature in greytHR. You can now configure Alumni Portal-related information as per your company policies.

Note: Only when you enable the Alumni Portal feature, you will be able to view and customize the portal options on the pages such as the Employee Options, Separation, and Off-boarding.

⚠️ Enabling this feature may affect your current billing. To ensure a smooth transition, please contact our customer support team before activating the feature.

Raise support ticket

To raise a support ticket, perform the following actions:

On the greytHR Home page, click the Chat with Bella button. A chat window appears and displays basic instructions and topics to choose from.
Note: You can also use the Hint message that helps you form your questions.
Click the required topic to proceed further. For example - Employee Information, Payroll, Attendance, and more. A list of greytHR's pages and FAQs related to the selected topic appears.
Select the required page name or related FAQ to proceed further.
Note: Click View more to expand more related FAQs.
Click the I want to read more articles button to explore more FAQs on the selected topic.
Click Yes if you found the required FAQ.
Click ? No, I want to raise a ticket to raise a support ticket. The How can we help you? pop-up appears.
Enter Email, Name, Contact No, Preferred Language and click Save.
In the Question text box, enter the brief description of your question.
In the Details description box, enter the specific details of your question.
Note: The details must contain at least 50 characters.
Click Upload File to upload the file related to your question. The dialog box appears.
Browse to the folder, select the file, and click Open.
Note: Only TXT, DOC, DOCX, XLS, XLSX, GIF, JPG, PNG, ZIP and PDF files are accepted.
From the Category dropdown list, select the category of your question.
From the Sub Category dropdown list, select the subcategory of your question.
From the Type of Query dropdown list, select the required query for your question.
In the CC Email text box, enter the email ID of a person whom you want to keep in CC.
Click Submit to submit the support ticket.
Note: You can also use the email and contact number to share your queries.

Please refer to our Pricing page to better understand the pricing details of the Alumni portal.

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